We often focus all our energies on delivering enhanced customer experiences. But what about employee experiences? It’s an important factor to consider as your employees are your organization’s greatest competitive asset.
This is because your business model, the services you offer, and the products you sell can be replicated, but the same can’t be said for those who work for you. So how do you keep employees happy and loyal, and increase your companies Return on Training (ROT)?
Like leveraging data to understand customer experiences, people analytics is at the core of delivering enhanced employee experiences and training. It provides corporations with the data and insights needed to make better people related decisions that drive innovation.
People analytics can be described as an application of statics, math, and modeling to employee-related data to identify and predict patterns.
It plays a key role in making better HR decisions and improving business performance. It makes sense as corporations already have a lot of data about their employees (awards, education, emotional data, performance, psychological data, salary, satisfaction, and reviews), but it’s often not leveraged to benefit the business.
There are a lot of advantages to engaging in this activity as it enables employers to predict when an employee is about to leave (or stay), the qualities they look for in a great manager, how teams collaborate, what makes them productive, and a whole lot more. Having access to this information can help companies strategize and build improved employee experiences to ensure loyalty and growth.
In a corporate training setting, people analytics can enable corporate trainers to collect data in real-time to better understand how employees learn. This information will empower trainers to adapt their training methods to better suit the audience.
But how do you do this?
People analytics can only have a significant impact if data can be collected in real-time. For example, if you must conduct a survey the traditional way, it will take days or even weeks before the numbers are crunched to derive any valuable insights.
However, if you utilize an insight-driven social learning application like T2K Echo, you can combine in-person instructions with digital learning technology to access and leverage data to enhance employee learning experiences.
When this tool is used together with T2K BI, businesses seamlessly compare the skill level of those attending a training session, calculate the return on training, correlate it with existing data, and identify new opportunities to enable growth.
All this together can go a long way to help enterprises create and deploy enhanced employee experiences. This is because employers will have access to data to predict and adapt their training methods, management models, and operational strategies to ensure that employees are not only doing their job well but also doing it with high levels of satisfaction.
As we move forward into the new year, you can expect to hear a lot more about people analytics as it will be one of the primary factors that help businesses remain competitive.
After all, corporations are nothing without the people that work in them, so it will be critical to adapt business processes to deliver enhanced employee experiences.