Case Study dev Juli 10, 2023

Case Study

Vivo ist ein Unternehmen der Telefonica-Gruppe, einem der führenden Telekommunikationsunternehmen in Brasilien. Sie arbeiten daran, den Kundenservice und die Kundenkommunikation für Unternehmen und die Gesellschaft als Ganzes zu digitalisieren.

Chilli Beans ist das größte Einzelhandelsnetz für Brillen und Accessoires in Lateinamerika mit mehr als 1000 Standorten in Brasilien und weltweit und beschäftigt Tausende von Mitarbeitern.

Darunter einige der wertvollsten Getränkemarken der Welt. Strategische Beschleunigung der Geschäftsfähigkeiten, damit Abfüllpartner und Stakeholder in der Lage sind, ein nachhaltiges Geschäftswachstum zu gewährleisten.

Seit 1949 bieten wir spezialisierte Produkte und Dienstleistungen für die Automobilbranche an, mit einem hervorragenden Service.
Es ist das größte Netzwerk von Auto- und LKW-Zentren in Brasilien.

Die Mental Health First Aid England’s® Training-Beratung, ebnet den Weg für eine positive psychische Gesundheit. Sie sindder marktführende Anbieter von qualitativ hochwertigen Schulungen zur psychischen Gesundheit und die nationale Autorität für Erste Hilfe bei psychischen Problemen.

Bereitstellung von Technologiedienstleistungen, Förderung der digitalen Entwicklung. Axtel hat zwei Geschäftsbereiche: Axtel Networks, der führende Betreiber von neutralen Glasfasernetzen, und Alestra, führender Berater für die digitale Transformation.

Guesty ist die ultimative Immobilienverwaltungsplattform für Kurzzeit- und Ferienvermietungen. Mit derzeit ±250 Mitarbeitern hat Guesty eine globale Präsenz und Tausende von Nutzern auf der ganzen Welt.

Das 1981 gegründete Unternehmen Giraffas ist das größte komplette Essen Franchise in Brasilien. Die Marke ist führend im Verkauf von Fertiggerichten und ist in allen Bundesstaaten Brasiliens, einschließlich des Bundesdistrikts, mit mehr als 400 Geschäften vertreten.

Wir stellen hochwertige Zahnimplantatlösungen her und machen sie Ärzten und Patienten weltweit zugänglich. Unsere Zahnimplantate wurden von Zahnexperten entwickelt, um die Zufriedenheit der Patienten zu gewährleisten.

Intuitus ist ein Anbieter von Schulungen zum Thema Kundenschutz und Sicherheit in Großbritannien und international. Intuitus arbeitet mit vielen Fußballvereinen zusammen, darunter Manchester Utd und Liverpool, und bietet berufliche Schulungen in operativen Bereichen an.

Kavim wurde im Jahr 2000 gegründet und ist heute der größte öffentliche Verkehrsdienst in Israel. Die Flotte besteht aus 1.600 Bussen, die im ganzen Land eingesetzt werden, 2.700 Mitarbeiter und 100.000.000 Passagierfahrten pro Jahr.

Codimar ist einer der größten Hersteller von Walzen und integrierten Transportern in Spanien. Wir haben uns der Optimierung der Produktion verschrieben, expandieren weltweit und verfügen über mehr als zwei Jahrzehnte globaler Erfahrung und Expertise.

Der führende Online-Händler für optische Produkte in den USA. Ein One-Stop-Shop für alle Sehbedürfnisse – von verschreibungspflichtigen Brillen, Sonnenbrillen und Kontaktlinsen. GUSA muss sicherstellen, dass die Botschaft klar ist und die Vision einheitlich ist.

Bezeq Online wurde 2001 gegründet und ist eines der größten Anrufzentralen in Israel. Der Schwerpunkt liegt auf dem Betrieb von Anrufzentralen in einer Vielzahl von Regionen. Die Aufgabe bestand darin, eine klare, professionelle Stimme im gesamten Unternehmen zu gewährleisten.

MSIG Insurance Pte. wurde im Jahr 2002 gegründet. Ltd. Ist eine Tochtergesellschaft von MSI und ein Mitglied der MS&AD Insurance Group. Es ist Asiens führende Versicherungsmarke mit einer Präsenz in 46 Ländern und über 40.000 Mitarbeitern weltweit.

Case Study

AT A GLANCE

Challenges
  • Train more than 130,000 people (Vivo+ employees and partner companies)
  • Promote the experience of employee learning through a new platform focusing on innovation and continuous development
Benefits
  • Improved performance and quality of services
  • Expansion of “Academy V”
  • Adoption of cutting-edge technologies
  • Accessibility tools improved
  • Efficient training management and data

One of the main challenges is to capture learners’ attention to highly technical content. This is fundamental to carry out the work. With the new platform, we have managed to deliver more new training solutions and make them much more attractive.”

Marcelo Lemos

Customer Experience Training Manager – Vivo

Challenges

After a comprehensive analysis, Vivo identified a gap between employees expectations and the effectiveness of the existing platform. The previous platform was no longer aligned with the user demands and expectations. With this realisation, it was decided to contract a new platform based on four fundamental pillars: accessibility; agility; innovation; and robustness. The objective of the project was to fill the work gaps and improve the learning experience.

Solutions

Enabley’s platform was chosen to train more than 130,000 employees, covering crucial areas such as Customer Service (call center), Commercial (stores and resellers) and Operations Technicians (field teams, installers).

The added challenge was that the teams are mostly deskless.

Through the platform, an average of 2 million hours of training is conducted per year, nurturing the professional development of a wide range of audiences, both internal employees and external contractors.

Outcome
  • 206% increase in the number of unique accesses
  • 62% reduction in training hours leading to the ability to train more learners. At the same time, microlearning courses generated strong engagement
  • Successful migration of more than 2900 courses, 7062 classes and a base of 130,000 employees, within a 3 month deadline
  • Built intelligence center with more than 15 panels in Power BI, providing comprehensive insight and detailed data
  • Overall satisfaction rating of 4.8 out of 5

Case Study

AT A GLANCE

Challenges
  • Individual measurement of each employee training.
  • Daily engagement.
  • Agility to enable the entire network to launch new products and services.
Benefits
  • Training of teams with more agility.
  • More intuitive training tracks.
  • Rapid distribution of knowledge to all teams.

Our training transforms Chilli Beans engagement. The results speak for themselves, and now our company’s growth also comes through Unichilli, our Enabley-based online training platform.

Luana Vilella

Communication and Training Management 

CHILLI BEANS

Challenges

Chilli Beans is constantly evolving due to new weekly and themed collections that appear regularly.
Training a team of over 4,000 employees to understand and keep up with this variety of products and stories was challenging.
Even though the company used an extranet page for content and training, individual measurement of each employee was not possible.

Solutions

We found in Enabley an efficient system to optimize the development of the team, in order to provide accurate information to the clients. Leaders can manage each member and with the platform it is possible to train employees throughout Brazil with more efficiency and speed.
With Enabley’s mobile application, store teams are able to train themselves at any time and managers are able to follow reports in real time.

Outcome
  • Increased engagement by 300% in the content made available through the platform.
  • Savings of 83% of time spent to visualize the contents.
  • Content inserted weekly, with high interaction and engagement with learning flows and online training throughout Brazil.
  • More than 6,000 certificates issued

Case Study

AT A GLANCE

Challenges
  • Business Growth
  • Cut training costs
  • Ensure company compliance
  • Drive data-based decisions 
  • Modernize training processes
Benefits
  • Increased learner engagement and adoption
  • Saved huge training costs
  • Saved training time
  • Training wherever, whenever and on any device

Enabley helped us with consistency and flexibility to start a formal learning community to accelerate business capabilities.

Esther Ruiz Isart

Learning, Leadership Development, and Capabilities Consultant

COCA COLA LATAM

Challenges

Our challenge was to strategically accelerate the business capabilities so that our bottling partners and their stakeholders are able to ensure sustainable business growth. Previous training programs were discontinued as the bottlers agreed that the resources allocated to the initiative were very high. Therefore we started looking for a solution with the intent to accelerate Coca-Cola System business growth, reignite the companies system capabilities, modernize processes, learn and lead while amplifying knowledge sharing with higher ROI, foster data-driven decision-making processes and ensure compliance of the current franchise agreements.

Solutions

We found the optimization, simplification, and innovation we were looking for with enabley. We created a LEARNING HUB, our first version of a digital learning community, based on synchronous and asynchronous learning, available 24×7, and with a wide selection of topics. User-friendliness, with a complete system of reports and certification, high security, cost-effective, and compliant with agile principles. Following a robust and lengthy pilot, involving 600 participants coming from 8 of the 10 bottling partners, we chose Enabley as our solution.

Outcome
  • 88% increase in learners accessing content

  • 79% savings vs previous training costs

  • Saved 65% of training time without losing any effectiveness

  • High engagement and adoption in online experience and eagerness to learn more

Case Study

AT A GLANCE

Challenges
  • Train different audiences across the country.
  • Create and distribute relevant content, quickly & efficiently.
  • More user-friendly & intuitive interface.
Benefits
  • Unified content management for different audiences such as employees and customers.
  • Decreased costs and time creating courses.
  • Improved engagement of courses offered by the platform.

We really enjoy working with Enabley. It is an intuitive, easy-to-use platform and offers autonomy for our team to work.

Bianca Guimarães

Maxxi Trainning Acade

Challenges

In 2011, DPaschoal group created Maxxi Trainning to consolidate knowledge and enhance the training of automotive service people, managers, clerks & business investors, through a wide distribution of technical content in the sector.

In 2021, the need for a more modern platform, accessible to all DPaschoal audiences was understood. The company searched for a learning platform, with the aim of facilitating the creation of content, improve the management of synchronous and asynchronous training and increase the engagement of employees and customers.

Solutions

DPaschoal found in Enabley a solution to unify training for employees and customers.

The structured capabilities of Enabley assisted in promoting training and professional updates for the entire automotive segment. Through the use of sub-accounts, it is possible to manage content for different audiences. In addition, the easy to use content creation tool and library of content makes it efficient and easy for our team to produce courses and distribute information.

Outcome
  • More than 28,000 certifications issued in 2 years of using the platform.
  • Reduction of costs & content creation time
  • Increased engagement of all Maxxi Trainning Academy audiences.
  • More than 3,900 active users and 300 courses created since the beginning of the operation

Case Study

AT A GLANCE

Challenges
  • Digitize or cease to exist
  • Create and distribute relevant content, quickly and efficiently
  • Consistent repetitive training courses delivered to large audiences
Benefits

· Digital and hybrid training options

· Easy to use for all levels of technical ability

· Reliable technology with great customer support

· Increased flexibility for Instructor Members, workplaces, and learners

· Build a community of learners

· Reaching out to new populations across new locations in the UK, without the need to travel

“As a social enterprise it is important for us to work with organisations who share our vision. Enabley has become a trusted partner. With their help, we have been able to reach thousands of learners, without compromising on learner outcomes or experience. The support they offer us, and our community is invaluable.”

Lucy Chiakle

Systems Support Lead

MHFA England

About MHFA England®

Mental Health First Aid England’s® training, consultancy, and campaigning is paving the way for positive mental health in the workplace and beyond. It is the market-leading provider of quality, evidence-based mental health training and the national authority on mental health first aid. As a social enterprise its vision is to improve the mental health of the nation.

Challenges

Prior to the pandemic, the majority of MHFA England® training was conducted in person, with the organisation having minimal online involvement. There was a concern regarding the feasibility of delivering some of the courses online, while maintaining their effectiveness.

In 2020, MHFA England® was confronted with a critical decision: digitize now, or risk ceasing to exist, at a time when its training was more vital than ever.

Solutions

Using Enabley, MHFA England were able to digitise its training.

  • Instructor Members, the trainers delivering MHFA England courses, could continue to reach thousands of learners each month. In this manner, MHFA England could continue to transform the way mental health is spoken about and supported, extending its reach in workplaces and beyond.

A range of courses are offered to businesses, communities, and individuals, and delivered by MHFA England’s trainers.

  • Instructor Members can easily create multiple courses each week and deliver those to learners.
  • Access to comprehensive reports and analytics enables effective follow-up with learners, ensuring their continued engagement.
  • Learners have unlimited access to their Enabley course materials, allowing them to keep their skills and knowledge up to date.
  • The platform is also used for internal staff training.

By going digital, MHFA England has been able to continue its operations, empowering thousands more individuals the skills to spot the signs of poor mental health, the confidence to start a conversation, and the knowledge to signpost to support.

  • Post pandemic, this digital framework has given the organisation the ability to continue to deliver training in a hybrid way. Instructor Members, learners, and workplaces now have the flexibility in how they deliver and receive training, without compromising on quality, outcomes, or the learning experience.
Outcome
  • By using Enabley, further geographical locations across the UK were reached
  • Over 150,000 yearly users
  • Over 2,000 Instructor Members delivering courses
  • More than 55,000 live sessions launched through the platform
  • Average of 1,500 users accessing MHFA courses weekly

Case Study

AT A GLANCE

Challenges
  • Lengthy and complex training process
  • Inconsistent report templates
  • Creation of training content too long and complicated
  • Lack of learner engagement.
Benefits
  • A better process and interface for learners
  • Agile Management Reporting
  • Quick and Easy Content creation including Magic Questions (AI)
  • Fun, interactive user interface encouraging training anywhere, anytime, on any device.

Since using Enabley, many more users are engaged and participating in the training sessions.

It’s much easier to create and track training so we can improve quicker

Roberto Carlos Garza Muniz

Training Specialist

Challenges

Axtel’s main training challenge was to create an area to develop and distribute technical content, regulatory compliance, and soft skills, to the company’s various teams. To achieve this they searched for a digital solution that offered ease of use, an exceptional user experience, a robust security system and offered adequate reports for monitoring processes.

Solutions

After exploring several options and rigorous testing, Enabley was chosen as the best solution. Its platform offers seamless integration, an intuitive interface and all the features needed to provide a comprehensive and effective training experience for our employees. We are confident that Enabley will be a key tool in our effort to continually improve our training program.

Outcome
  • An average of 12.6 hours of training per employee
  • General satisfaction index of 4.71 out of 5 in the institutional training program
  • Training participation rate of 99.1% – an increase of 20% participation rate compared to previous platform.

Case Study

AT A GLANCE

Challenges
  • Onboard new employees quicker
  • Expensive training costs
  • Save time for Directors
  • Disorganized learning structure
  • Training inefficiency
Benefits
  • Major growth in a short time
  • Monitor and evaluate team members
  • Huge time and cost saving

Enabley helped us reduce the number of hours that we invest in training. As a result, we were able to reach our hiring goals quicker while reducing costs.

Doron Pryluk

VP Customer Experience

GUESTY

Challenges

Directors and employees at Guesty were involved in many classroom and face-to-face training practices. They were searching for a technological solution that would ease and consolidate training and onboarding of new employees – which then will eliminate the ‘time wasted’ on such repetitive pieces of training.

Solutions

Guesty started using enabley for onboarding new employees in their Customer Care departments as a plan for eliminating time spent in face-to-face trainings, as well as a tool for monitoring and evaluating trainees performances in a more advanced manner.

Outcome
  • New employee training has become much more efficient and time-saving
  • Reporting capabilities allow Guesty to highlight areas or learners that need extra attention
  • Able to reach goals quicker while reducing costs
  • Exponential growth support

Case Study

AT A GLANCE

Challenges
  • Train more than 5,000 employees across the country.
  • Being able to create and distribute relevant content autonomously, quickly and practically.
Benefits
  • Greater number of courses available to employees
  • Decreased time spent training all restaurants
  • Agility to react to market changes
  • Maintenance of the brand’s quality standards

With Enabley, we were able to improve communication with our entire network of franchisees and their teams of attendants and managers. Consequently, we have improved our ability to respond to the market, increasing the professional training of our teams.”

Rosana Mendes

Training Manager

GIRAFFAS

Challenges

Before Enabley, Giraffas had 25 instructors responsible for training 400 stores with face-to-face courses across Brazil (a country with continental dimensions!). The company had a platform that only served as a repository of pdf content, which made it difficult for employees to learn.

The challenge was to implement a more robust platform with the possibility of training about 5,000 employees quickly and efficiently. In addition, having the autonomy to create content and training quickly was another essential aspect.

Solutions

Giraffas found the optimization, simplicity and innovation it was looking for with Enabley. One of Enabley’s main highlights when deciding on the platform was the possibility of creating content in the tool itself in a simple and fast way.

Outcome
  • Before Enabley, Giraffas launched 3 courses per year and now it can launch 3 courses per month.
  • Decrease in franchisee training time: from 3 months to 30 days!
  • Improved response time of franchisees to changes promoted by the company.
  • Before Enabley, 4 menu changes were made per year and currently it is possible to make up to 8 menu changes per year.
  • Brand standardization and maintenance of quality standards in all restaurants.

Case Study

AT A GLANCE

Challenges
  • Cut time and cost of training
  • Update information on new regulations and compliance
  • Standard Communication with distributors
Benefits
  • Use platform anytime, anywhere and in different languages
  • Communicate digitally = faster
  • Complete control of global messaging
  • Easy for everyone to use contributing to greater uptake

Easy to use to create courses. The support team are the best, always looking to offer help. The interface is very easy to teach to use. The enabley LMS is constantly evolving and more features are added. Using enabley we can review and analyze the performance of the learner.

Inessa Sofer

Global Training Manager

ADIN DENTAL IMPLANTS

Challenges

Manage the global message and information that distributors share with their clients. Ensure Information is available in all languages and the company’s overall goals are being shared in an optimal way. Attract and launch new partners and distributors easier and quicker to widen a partners database.

Solutions

Since implementing enabley, independent advisers and distributors can access product updates and content from any location, via any device, anytime, and in many different languages. Onboarding new partners has become streamlined and standardized so all receive the same information and messaging. Everyone feels more confident and professional when selling the products.

Outcome
  • Standardized messaging to distributors, contributing to increase of partners and therefore sales
  • Translation to many different languages helps spread the message further, and easier to attract new partners
  • One source for all information, reducing time and enabling focus on the bigger picture

Case Study

AT A GLANCE

Challenges
  • Train diverse groups of learners with differing age ranges and technical abilities
  • Create and distribute relevant content, quickly & efficiently
  • Consistent repetitive training courses needed to be delivered to large audiences
Benefits
  • Massively cut training costs
  • Travel time utilized with training via app
  • Easy to use for ALL levels of technical ability
  • Taken on additional clients thanks to saving time

“We have achieved significant growth with 2023 standing out as our most successful year yet, attributed in part to our successful training deliveries through Enabley. We were able to onboard new meaningful clients, without expanding our team.”

Greg Browning

Intuitus Learn

Challenges

A huge challenge was to cut the training overhead due to face-to-face training. There is a constant need to train all team members in the same compulsory safety training. Another challenge was to train a wide range of ages and technical abilities to adopt to a digital transformation.

Solutions

Using the Enabley platform, the training costs are massively cut as there is no longer a need to bring everyone together for face-to-face training. Team members can use the App while traveling (sometimes 2-3 hours at a time).

Users of diverse age ranges and members with varying technical abilities find the platform easy to use and intuitive.

Trainers find loading material into the platform effortless and methodical. The entire training process has become more streamlined, facilitating the onboarding of new clients.

Outcome
  • 62% saving on training costs for our most delivered qualification (classrooms, instructors, etc)
  • 30% increase in revenue from taking on new clients eg: Manchester United, Leicester City, Liverpool FC, Hull City
  • 38% increase in engagement & retention
  • 50% time saved in content creation, managing courses & generating reports

Case Study

AT A GLANCE

Challenges
  • Following the Pandemic, all training moved to digital.
  • Until then, all training took place frontally and bus service was abrupted.
  • Many different languages of team members
  • No set workspace
  • High Team Turnover
Benefits
  • Learning from anywhere, anytime
  • Monitor and follow up regulatory training
  • Personalisation – Specify language, pace, and topics per user
  • Easily manage training paperwork for management

Enabley is particularly effective for our workers in the field. Through the great Enabley app, learning does not stop and it supports uploading countless content items in a short space of time.

Training Team

Kavim

Public Transportation Ltd

Challenges

Until the pandemic, all training was taking place face-to-face. This abrupted the bus service and caused for delays or restrictions. In addition, various languages are used by different team members, so some training content was lost or not understood.

Due to the mobile nature of the drivers and team members, most employees do not have a set work location, so desktop training was also found to be difficult.

Solutions

In the search for a learning system that would answer the current challenges, Enabley was found to be particularly effective for workers in the field. Through the great Enabley app, learning does not stop, both for the employees and for the management, and drivers can be trained in the field all over Israel efficiently and quickly.

Enabley supports uploading countless training content in a short space of time. This increased the range of learning and assisted learners to adapt according to their own level, pace and language.

Moreover, the possibility of monitoring the progress of the employee’s learning was made possible in an accurate and efficient manner.

Outcome
  • MAJOR Increase in training engagement – 99% of employees are training and updating via the platform
  • Savings of 70% of time spent to deliver training sessions
  • HUGE savings in overall organizational training expenses.
  • Increase in amount of training content distributed – approx. 150 additional units!
  • Organized learning space – established company training library

Case Study

AT A GLANCE

Challenges
  • Accelerate Client Delivery time.
  • Increase face-to-face training efficency.
  • Optimize Product Quality and Costs
  • Enhance Client Satisfaction with Improved Communication
  • Boost engagement among employees, integrators & international clients.
Benefits
  • Enhance on-site training with QR codes.
  • User-friendly for non-technical users.
  • Hybrid learning journey incorporating live Zoom training sessions.
  • Content library catalog to expand knowledge on various topics.
  • Multi-level reports.

With Enabley, Codimar surpasses client expectations through fast delivery and transparent communication.

Daniel Angulo García

Chief Digital Officer

CODIMAR

Challenges

Codimar faced substantial challenges in 2023, urging the company to recognize the need for digital transformation.

 

Challenges such as manufacturing errors, delivery times to international clients, and high labor costs demanded immediate attention across all professional levels.

 

Without a digital training approach, these issues further exacerbated Codimar’s operational efficiency and growth.

Solutions

 

  • Comprehensive Codimar-specific Lean Six Sigma training on Enabley reshaped the factory’s behavior.
  • Both face-to-face and online formats were used, enabling floor workers to learn advanced Kaizen methods and middle management to become Black Belts.
  • Codimar’s machining experts guided the establishment of a Machining School, developing skilled team from scratch.
  • In upgrading the product configuration with Application Identifiers, staff learned new codes and definitions. International clients and engineering integrators were also trained.

 

In just six months, all participants transformed into effective change agents, leading substantial improvements.

Outcome
  • 90% Increase in engagement & client satisfaction
  • 52% Increase in manufacturing Quality
  • 50% Reduction in client delivery time
  • 35% Reduction in labor costs

Case Study

AT A GLANCE

Challenges
  • Difficulty with documentation
  • Looking to optimize sending updates
  • Looking for a more efficient way to keep learners interested and engaged
Benefits
  • Save money and time
  • Increased efficiency
  • Better communication

Enabley improved GlassesUSA.com’s onboarding process and efficiency immensely.

As a result of the platform, we have seen a 25% lift in onboarding efficiency and a reduction in training time.

Doron Pryluk

SVP CUSTOMER EXPERIENCE

 

GlassesUSA.com

 

OBJECTIVES
  • Accurately document and update training materials as the product changes rapidly
  • Effectively send updates to global teams
  • Compare team members in terms of learning more precisely
  • Keep learners interested and engaged in learning and coming back for more
Solutions
  • Streamlined onboarding process leading to a 25% improvement in efficiency and a big reduction in training time
  • Improved customer satisfaction: we are able to get new team members up to speed quicker so can provide better service.
  • Increased proficiency of team members: By providing more comprehensive training materials, team members become more proficient in their roles, leading to improved efficiency and productivity.
  • Reduced training time: The streamlined onboarding process and improved training materials have resulted in a reduction in training time.
  • Improved documentation and updates: Enabley has helped GUSA overcome the challenges of accurately documenting and updating training materials. Content calendars and training materials are now much more accurate and up-to-date.
  • Enhanced global team communication: coordination among global teams, leading to better collaboration and more efficient workflows.
  • Improved learner engagement: the platform is designed to keep learners interested and engaged, leading to better retention of information and improved performance.

Case Study

AT A GLANCE

Challenges
  • Onboarding new employees
  • Updating knowledge
    within the organization
  • Updating client knowledge
  • Inconsistence of data
Benefits
  • Shortened theoretical course by 30% and entire course by 8.33%
  • Assessment time
    reduced by 33.3% and checking time by 48%
  • Shortened daily brief time by 53%
  • Increased employee productivity by 2.4%
  • Reduced time to
    complete feedback forms by 50%

We’ve reduced unnecessary time and resources and earned a regulatory and professional level of alignment. Safe and secure that Bezeq online agents are aligned with all the regulations, rules, and guidelines.

Lee Lemberg

Training Manager

Challenges

The main challenge was to manage the learning processes at the various centers nationwide, the preservation of professional knowledge and
monitoring the learning curve of new employees upon entering the position.

Solutions

ONBOARDING

The theoretical element of the course was shortened by 30%, and the entire course was shortened by

8.33% (from 6 days to 5.5 days). In the remaining time, hands-on training is conducted, which results

in more prepared agents from start.

Outcome

KNOWLEDGE ASSESSMENTS

Agent assessment test time was reduced by 33.3% (30min to 20min).

Reduced manual time and effort in the creation and checking of assessments by 48% (60min to 31min)

DAILY BRIEFS

The daily brief was shortened by 53% (15 min to 7 min)

Increase in productivity by 3%.

Easy access for quicker answering

Closer understanding of the daily briefing through comprehension questions, locating knowledge gaps

and professional accuracy.

AGENT FEEDBACK

Time taken to complete feedback

forms by managers – reduced by 50%.

Reports on employee progress and real-life performance are available for all.

Case Study

AT A GLANCE

Challenges
  • Time and cost of training
  • Standard communication with distributors
  • Update information on new regulations and compliance
Benefits
  • Learners use platform anytime, anywhere
  • Communicate digitally
  • Save huge training costs
  • Building strategy based on the capabilities in the platform

The reports provide an in-depth view of how the learners are progressing.
From a system administrator’s perspective, Enabley’s interfaces are userfriendly it is rather easy to navigate.

Margaret Ching

Learning and Organizational Director

MSIG Insurance LTD

Challenges

Managing training, knowledge and updates proved to be very challenging in terms of time invested by instructors and interruptions to people’s schedules. MSIG Insurance looked for a way to centralize synchronous and asynchronous product updates and knowledge to staff, independent advisors, and customers, as well as provide timely updates about new regulations and compliance requirements

Solutions

Since implementing enabley, staff and independent advisers could access product updates and content from any location, via any device, anytime. Thus, allowing them to choose when to access content without any interruptions to their busy schedules. It has become much easier to create and publish content, and the interactive assessment tools enabled instructors to supervise and monitor progress, and performance of their learners.

Outcome
  • Content easily accessible without the need for classrooms
  • Time and costs saved
  • Standardized messaging to distributors
  • Training items made easier to create and more enjoyable

Case Study

AT A GLANCE

Challenges
  • More freedom and flexibility when creating content
  • Poor Accessibility to reports to monitor assessment and training processes
  • More user-friendly mobile app and ability to use the platform on the go
Benefits
  • Centralization of training content in a single location, facilitating easy search for content
  • Access through the mobile app, wherever the team is and without the need of internet
  • High engagement rate.

Without a doubt, Enabley brought huge value to our deliverables as a training team and much greater learner satisfaction.

Almost all learners access the platform via the app, either on their mobile device or iPads used at work.

Aurea Menezes

Commercial Training

Challenges

Supera sought to overcome the limitations presented by the previous learning platform. This included a rigid interface that restricted the freedom and ease of content creation, and made personalization and innovation in training materials difficult, hindering the effectiveness of training programs.

Furthermore, there was a significant lack of detailed reports that could effectively support the evaluation process of implemented programs.

Solutions

With Enabley, Supera centralized all training content in one place. Everything related to the products is stored on the platform, allowing a homogeneous search for knowledge. Monitoring and measuring learners’ use of the platform and progression is easily manifested by detailed reports. Furthermore, it is possible to implement periodic learning programs, ensuring that employees are always recycling their knowledge and learning about the company’s new products.

The internal audience onboarding process is now carried out 100% on the platform, as is a significant part of the Sales Force training. This optimizes the adaptation time of new employees and reduces the demand on the areas involved, making it more efficient and effective.

Outcome
  • 100% of Onboarding is via the platform
  • More than 500 courses and flows
  • Adherence rate above 90%
  • 900 users access the platform monthly and an average of 4.6 hours of training per employee

Case Study

AT A GLANCE

Challenges
  • Train more than 5,000 employees across the country.
  • Being able to create and distribute relevant content autonomously, quickly and practically.
Benefits
  • Greater number of courses available to employees
  • Decreased time spent training all restaurants
  • Agility to react to market changes
  • Maintenance of the brand’s quality standards

With Enabley, we were able to improve communication with our entire network of franchisees and their teams of attendants and managers. Consequently, we have improved our ability to respond to the market, increasing the professional training of our teams.

Esther Ruiz Isart

Learning, Leadership Development, and Capabilities Consultant

COCA COLA LATAM

Challenges

Before Enabley, Giraffas had 25 instructors responsible for training 400 stores with face-to-face courses across Brazil (a country with continental dimensions!). The company had a platform that only served as a repository of pdf content, which made it difficult for employees to learn.
The challenge was to implement a more robust platform with the possibility of training about 5,000 employees quickly and efficiently. In addition, having the autonomy to create content and train

Solutions

Giraffas found the optimization, simplicity and innovation it was looking for with Enabley. One of Enabley’s main highlights when deciding on the platform was the possibility of creating content in the tool itself in a simple and fast way

Outcome
  • Before Enabley, Giraffas launched 3 courses per year and now it can launch 3 courses per month.
  • Decrease in franchisee training time: from 3 months to 30 days!
  • Improved response time of franchisees to changes promoted by the company.
  • Before Enabley, 4 menu changes were made per year and currently it is possible to make up to 8 menu changes per year.
  • Brand standardization and maintenance of quality standards in all restaurants.
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