FAQ dev July 10, 2023

FAQ

Why Enabley?

Enabley provides an integral part of training for your workforce, wherever they are and in whatever language they need it. Use Enabley to easily create and distribute interactive learning content to the whole team and distributors.

Why Enabley for Deskless?

Enabley’s mobile-first approach to development promises to put deskless learning at the forefront. Since 80% of the world’s global workforce is deskless, Enabley is making it easier and more efficient to ensure these workers have access to all the training content they need.

What Does the Onboarding Journey entail?

Following a kick-off meeting to define KPIs and challenges, 4-5 training sessions will be arranged. Once the team is happy with everything, we will integrate any other system’s data. The champions will be busy preparing learning content to populate the system and we’ll be ready to “Go Live” and launch to the users. When everything is open and ready, we will ensure the support ticketing system is open and available for any users. It is important that the in-house champion is well-versed on any “easy-fix” issues but our support team are always on hand to offer any additionally needed help. Regularly “Health checks” and follow up meetings will be arranged with the allocated Customer Success Managers.

What should I accept in terms of KPIs?

Some possible KPIs from using the Enabley platform could be:

  • Reduced Onboarding time
  • Reduced number of employee or partner questions – they have access to more content and more global messaging.
  • Raise the number of people using content and learning
  • Gather information about external users – most engaged, busiest learner
What is the Support Process?

We will ensure your in-house champion is well-informed about tackling the majority of any issues encountered. Our global support team is available around the clock to provide hands-on assistance for those harder-to-solve matters.

Am I able to purchase a specific model?

Simply, No, But talk to the Customer Success Team about personalising and accommodating white label requirements.

Are you a cloud-based solution or on-premise?

We are a cloud-based solution. Download the content to use anywhere, anytime.

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