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Case Studies dev July 10, 2023

case studies

Chilli Beans is the largest network of eyewear and accessory retailers in Latin America, with more than 1000 points of sale in Brazil and worldwide, employing thousands of team members.

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Including some of the world’s most valuable beverage brands. Strategically accelerate the business capabilities so that Bottling Partners and Stakeholders are able to ensure sustainable business growth.

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Operating since 1949 in the provision of specialized automotive products & services, with excellence in service.
It is the largest network of auto and truck-centers in Brazil.

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Guesty is the ultimate property management platform for short-term and vacation rentals. With ±250 current employees, Guesty has global presence and thousands of users all over the world.

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Manufacturing high quality dental implant solutions and making them accessible to clinicians and patients worldwide. Developed by dental experts, our dental implants are designed to ensure patient satisfaction.

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Founded in 1981, Giraffas is the largest complete food chain in Brazil. Leader in sales of prepared dishes, the brand is present in all states of Brazil, including the Federal District, and has more than 400 stores.

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The leading online optical retailer in the US.  A one stop shop for any vision needs – from prescription glasses, sunglasses and contact lenses.  GUSA need to ensure the message is clear and the vision is unified.

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Founded in 2001, Bezeq online is one of the largest contact centers in Israel. Focused on operating contact centers in a variety of regions, the mission was to ensure a clear, professional voice throughout the company.

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Founded in 2002, MSIG Insurance Pte. Ltd. Is a subsidiary of MSI and a member of the MS&AD Insurance Group. It’s Asia’s leading insurance brand, with presence in 46 countries globally and over 40,000 employees worldwide.

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Case Study

AT A GLANCE

Challenges
  • Individual measurement of each employee training.
  • Daily engagement.
  • Agility to enable the entire network to launch new products and services.
Benefits
  • Formation of teams with more agility.
  • More intuitive training tracks.
  • Rapid distribution of knowledge to all teams.

Our training transforms Chilli Beans engagement. The results speak for themselves, and now our growth is also through Unichilli, our online training platform.

Luana Vilella

Communication and Training Management 

CHILLI BEANS

Challenges

Chilli Beans is constantly evolving due to new weekly and themed collections that appear regularly.
Training a team of over 4,000 employees to understand and keep up with this variety of products and stories was challenging.
Even though the company used an extranet page for content and training, individual measurement of each employee was not possible.

Solutions

We found in Enabley an efficient system to optimize the development of the team, in order to provide accurate information to the clients. Leaders can manage each member and with the platform it is possible to train employees throughout Brazil with more efficiency and speed.
With Enabley’s mobile application, store teams are able to train themselves at any time and managers are able to follow reports in real time.

Outcome
  • Increased engagement by 300% in the content made available through the platform.
  • Savings of 83% of time spent to visualize the contents.
  • Content inserted weekly, with high interaction and engagement with learning flows and online training throughout Brazil.
  • More than 6,000 certificates issued

Case Study

AT A GLANCE

Challenges
  • Business Growth
  • Cut training costs
  • Ensure company compliance
  • Drive data-based decisions Modernize training processes
Benefits
  • Increased learner engagement and adoption
  • Saved huge training costs
  • Saved training time
  • Training wherever, whenever and on any device

Enabley helped us with consistency and flexibility to start a formal learning community to accelerate business capabilities.

Esther Ruiz Isart

Learning, Leadership Development, and Capabilities Consultant

COCA COLA LATAM

Challenges

Our challenge was to strategically accelerate the business capabilities so that our Bottling Partners and their Stakeholders are able to ensure sustainable business growth. Previous training programs were discontinued as the Bottlers agreed that the resources allocated to the initiative were very high. Therefore we started looking for a solution with the intent to accelerate Coca-Cola System business growth, reignite KO system capabilities, modernize processes, learn and lead the IMCC while amplifying knowledge sharing with higher ROI, foster data-driven decision-making processes and ensure compliance of the current Franchise agreements.

Solutions

We found the optimization, simplification, and innovation we were looking for with enabley. We created a LEARNING HUB, our first version of a digital learning community, based on synchronous and asynchronous learning, available 24×7, and with a wide selection of topics. User-friendliness, with a complete system of reports and certification, high security, cost-effective, and compliant with Agile principles. Following a robust and lengthy pilot, involving 600 participants coming from 8 of the 10 bottling partners, we chose enabley as our solution.

Outcome

  • 88% increase of learners accessing content

  • 79% savings of previous training costs

  • Saved 65% of training time without losing any effectiveness

  • High engagement, high adoption in online experience and eagerness to learn more

Case Study

AT A GLANCE

Challenges
  • Train different audiences across the country.
  • Create and distribute relevant content, quickly & efficiently.
  • More user-friendly & intuitive interface.
Benefits
  • Unified content management for different audiences such as employees and customers.
  • Decreased costs and time creating courses.
  • Improved engagement of courses offered by the platform.

We really enjoy working with Enabley. It is an intuitive, easy-to-use platform and offers autonomy for our team to work.

Bianca Guimarães

Maxxi Trainning Acade

Challenges

In 2011, DPaschoal group created Maxxi Training to consolidate knowledge and enhance the training of automotive service people, managers, clerks & business investors, through a wide distribution of technical content in the sector.

In 2021, the need for a more modern platform, accessible to all DPaschoal audiences was understood. The company searched for a learning platform, with the aim of facilitating the creation of content, improve the management of synchronous and asynchronous training and increase the engagement of employees and customers.

Solutions

DPaschoal found in Enabley a solution to unify training for employees and customers.

The structured capabilities of enabley assisted in promoting training and professional updates for the entire automotive segment. Through the use of subaccounts, it is possible to manage content for different audiences. In addition, the easy to use content creation tool and library of content makes it efficient and easy for our team to produce courses and distribute information.

Outcome
  • More than 28,000 certifications issued in 2 years of using the platform.
  • Reduction of costs & content creation time
  • Increased engagement of all Maxxi Training Academy audiences.
  • More than 3,900 active users and 300 courses created since the beginning of the operation

Case Study

AT A GLANCE

Challenges
  • Onboard new employees quicker
  • Expensive training costs
  • Save time for Directors
  • Disorganized learning structure
  • Training inefficiency
Benefits
  • Major growth in a short time
  • Monitor and evaluate team members
  • Huge time and cost saving

Enabley helped us reduce the number of hours that we invest in training. As a result, we were able to reach our hiring goals quicker while reducing costs.

Doron Pryluk

VP Customer Experience

GUESTY

Challenges

Directors and employees at Guesty were involved in many classroom and face-to-face training practices. They were searching for a technological solution that would ease and consolidate training and onboarding of new employees – which then will eliminate the ‘time wasted’ on such repetitive pieces of training.

Solutions

Guesty started using enabley for onboarding new employees in their Customer Care departments as a plan for eliminating time spent in face-to-face trainings, as well as a tool for monitoring and evaluating trainees performances in a more advanced manner.

Outcome
  • New employee training has become much more efficient and time-saving
  • Reporting capabilities allow Guesty to highlight areas or learners that need extra attention
  • Able to reach goals quicker while reducing costs
  • Exponential growth support

Case Study

AT A GLANCE

Challenges
  • Cut time and cost of training
  • Update information on new regulations and compliance
  • Standard Communication with distributors
Benefits
  • Use platform anytime, anywhere and in different languages
  • Communicate digitally = faster
  • Complete control of global messaging
  • Easy for everyone to use contributing to greater uptake

Easy to use to create courses. The support team are the best, always looking to offer help. The interface is very easy to teach to use. The enabley LMS is constantly evolving and more features are added. Using enabley we can review and analyze the performance of the learner.

Inessa Sofer

Global Training Manager

ADIN DENTAL IMPLANTS

Challenges

Manage the global message and information that distributors share with their clients. Ensure Information is available in all languages and the company’s overall goals are being shared in an optimal way. Attract and launch new partners and distributors easier and quicker to widen a partners database.

Solutions

Since implementing enabley, independent advisers and distributors can access product updates and content from any location, via any device, anytime, and in many different languages. Onboarding new partners has become streamlined and standardized so all receive the same information and messaging. Everyone feels more confident and professional when selling the products.

Outcome
  • Standardized messaging to distributors, contributing to increase of partners and therefore sales
  • Translation to many different languages helps spread the message further, and easier to attract new partners
  • One source for all information, reducing time and enabling focus on the bigger picture

Case Study

AT A GLANCE

Challenges
  • Train more than 5,000 employees across the country.
  • Being able to create and distribute relevant content autonomously, quickly and practically.
Benefits
  • Greater number of courses available to employees
  • Decreased time spent training all restaurants
  • Agility to react to market changes
  • Maintenance of the brand’s quality standards

With Enabley, we were able to improve communication with our entire network of franchisees and their teams of attendants and managers. Consequently, we have improved our ability to respond to the market, increasing the professional training of our teams.”

Rosana Mendes

Training Manager

GIRAFFAS

Challenges

Before Enabley, Giraffas had 25 instructors responsible for training 400 stores with face-to-face courses across Brazil (a country with continental dimensions!). The company had a platform that only served as a repository of pdf content, which made it difficult for employees to learn.

The challenge was to implement a more robust platform with the possibility of training about 5,000 employees quickly and efficiently. In addition, having the autonomy to create content and training quickly was another essential aspect.

Solutions

Giraffas found the optimization, simplicity and innovation it was looking for with Enabley. One of Enabley’s main highlights when deciding on the platform was the possibility of creating content in the tool itself in a simple and fast way.

Outcome
  • Before Enabley, Giraffas launched 3 courses per year and now it can launch 3 courses per month.
  • Decrease in franchisee training time: from 3 months to 30 days!
  • Improved response time of franchisees to changes promoted by the company.
  • Before Enabley, 4 menu changes were made per year and currently it is possible to make up to 8 menu changes per year.
  • Brand standardization and maintenance of quality standards in all restaurants.

Case Study

AT A GLANCE

Challenges
  • Difficulty with documentation
  • Looking to optimize sending updates
  • Looking for a more efficient way to keep learners interested and engaged
Benefits
  • Save money and time
  • Increased efficiency
  • Better communication

Enabley improved GlassesUSA.com’s onboarding process and efficiency immensely.

As a result of the platform, we have seen a 25% lift in onboarding efficiency and a reduction in training time.

Doron Pryluk

SVP CUSTOMER EXPERIENCE

 

GlassesUSA.com

 

OBJECTIVES
  • Accurately document and update training materials as the product changes rapidly
  • Effectively send updates to global teams
  • Compare team members in terms of learning more precisely
  • Keep learners interested and engaged in learning and coming back for more
Solutions
  • Streamlined onboarding process leading to a 25% improvement in efficiency and a big reduction in training time
  • Improved customer satisfaction: we are able to get new team members up to speed quicker so can provide better service.
  • Increased proficiency of team members: By providing more comprehensive training materials, team members become more proficient in their roles, leading to improved efficiency and productivity.
  • Reduced training time: The streamlined onboarding process and improved training materials have resulted in a reduction in training time.
  • Improved documentation and updates: Enabley has helped GUSA overcome the challenges of accurately documenting and updating training materials. Content calendars and training materials are now much more accurate and up-to-date.
  • Enhanced global team communication: coordination among global teams, leading to better collaboration and more efficient workflows.
  • Improved learner engagement: the platform is designed to keep learners interested and engaged, leading to better retention of information and improved performance.

Case Study

AT A GLANCE

Challenges
  • Onboarding new employees
  • Updating knowledge
    within the organization
  • Updating client knowledge
  • Inconsistence of data
Benefits
  • Shortened theoretical course by 30% and entire course by 8.33%
  • Assessment time
    reduced by 33.3% and checking time by 48%
  • Shortened daily brief time by 53%
  • Increased employee productivity by 2.4%
  • Reduced time to
    complete feedback forms by 50%

We’ve reduced unnecessary time and resources and earned a regulatory and professional level of alignment. Safe and secure that Bezeq online agents are aligned with all the regulations, rules, and guidelines.

Lee Lemberg

Training Manager

Challenges

The main challenge was to manage the learning processes at the various centers nationwide, the preservation of professional knowledge and
monitoring the learning curve of new employees upon entering the position.

Solutions

ONBOARDING

The theoretical element of the course was shortened by 30%, and the entire course was shortened by

8.33% (from 6 days to 5.5 days). In the remaining time, hands-on training is conducted, which results

in more prepared agents from start.

Outcome

KNOWLEDGE ASSESSMENTS

Agent assessment test time was reduced by 33.3% (30min to 20min).

Reduced manual time and effort in the creation and checking of assessments by 48% (60min to 31min)

DAILY BRIEFS

The daily brief was shortened by 53% (15 min to 7 min)

Increase in productivity by 3%.

Easy access for quicker answering

Closer understanding of the daily briefing through comprehension questions, locating knowledge gaps

and professional accuracy.

AGENT FEEDBACK

Time taken to complete feedback

forms by managers – reduced by 50%.

Reports on employee progress and real-life performance are available for all.

Case Study

AT A GLANCE

Challenges
  • Time and cost of training
  • Standard communication with distributors
  • Update information on new regulations and compliance
Benefits
  • Learners use platform anytime, anywhere
  • Communicate digitally
  • Save huge training costs
  • Building strategy based on the capabilities in the platform

The reports provide an in-depth view of how the learners are progressing.
From a system administrator’s perspective, Enabley’s interfaces are userfriendly it is rather easy to navigate.

Margaret Ching

Learning and Organizational Director

MSIG Insurance LTD

Challenges

Managing training, knowledge and updates proved to be very challenging in terms of time invested by instructors and interruptions to people’s schedules. MSIG Insurance looked for a way to centralize synchronous and asynchronous product updates and knowledge to staff, independent advisors, and customers, as well as provide timely updates about new regulations and compliance requirements

Solutions

Since implementing enabley, staff and independent advisers could access product updates and content from any location, via any device, anytime. Thus, allowing them to choose when to access content without any interruptions to their busy schedules. It has become much easier to create and publish content, and the interactive assessment tools enabled instructors to supervise and monitor progress, and performance of their learners.

Outcome
  • Content easily accessible without the need for classrooms
  • Time and costs saved
  • Standardized messaging to distributors
  • Training items made easier to create and more enjoyable

Case Study

AT A GLANCE

Challenges
  • Train more than 5,000 employees across the country.
  • Being able to create and distribute relevant content autonomously, quickly and practically.
Benefits
  • Greater number of courses available to employees
  • Decreased time spent training all restaurants
  • Agility to react to market changes
  • Maintenance of the brand’s quality standards

With Enabley, we were able to improve communication with our entire network of franchisees and their teams of attendants and managers. Consequently, we have improved our ability to respond to the market, increasing the professional training of our teams.

Esther Ruiz Isart

Learning, Leadership Development, and Capabilities Consultant

COCA COLA LATAM

Challenges

Before Enabley, Giraffas had 25 instructors responsible for training 400 stores with face-to-face courses across Brazil (a country with continental dimensions!). The company had a platform that only served as a repository of pdf content, which made it difficult for employees to learn.
The challenge was to implement a more robust platform with the possibility of training about 5,000 employees quickly and efficiently. In addition, having the autonomy to create content and train

Solutions

Giraffas found the optimization, simplicity and innovation it was looking for with Enabley. One of Enabley’s main highlights when deciding on the platform was the possibility of creating content in the tool itself in a simple and fast way

Outcome
  • Before Enabley, Giraffas launched 3 courses per year and now it can launch 3 courses per month.
  • Decrease in franchisee training time: from 3 months to 30 days!
  • Improved response time of franchisees to changes promoted by the company.
  • Before Enabley, 4 menu changes were made per year and currently it is possible to make up to 8 menu changes per year.
  • Brand standardization and maintenance of quality standards in all restaurants.
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